Utility bills are mailed on the 15th of every month. Bills not paid by the 4th of the month will be assessed an additional charge of 10% of the bill on the morning of the 5th. If the 4th falls on a weekend or holiday, the late fee will be applied the morning of the next business day.
Bills not paid by the close of business on the 9th day of month will be considered delinquent and service will be immediately disconnected. If the 9th falls on a weekend or holiday, the utilities will be disconnected on the next business day.
Note: In addition to the utility bill a $25 disconnect fee and a $25 reconnect fee is charged.
Service will not be reconnected until the delinquent bill, the disconnect fee, and the reconnect fees are paid in full.
No disconnects or reconnects will be done after normal business hours.
For your convenience, The City of Hampton has a drop box located at the drive through window to place your utility payments. Payments made this way should be placed in an envelope with account number and/or name of the person on the account. Do not place cash in the drop box.
Forms of Payment
The City accepts Visa/Master Card with logo, when paying by credit card the card holder must show a valid ID, unless the name is the same name as appears on the utility account. When using a credit card and/or debit card in person you will be charged an administrative fee of $3 (subject to change).
Online payments are also accepted on our website, there will be a fee of 4% of your bill total (subject to change).
Note: If the 4th of the month falls on a weekend/holiday the 10% late fee will be added the next business day. The same applies for the 10th of the month for disconnects.
Contact The City of Hampton Utilities Billing Department during normal working hours concerning disputed bills or charges as well as any outages.
There is a $10 upfront charge to re-read your electric and water meter. If the reading is incorrect due to city error, the charge will be refunded within 30 days.